The accessories that all IQOS Lover should have

February 6 2019

The accessories that every IQOS Lover should have

Replacing cigarette is more fun when you get rid of objects that you no longer need: ashtrays, lighters and even hand sanitizers. For those who decided to leave the smoke behind, there is a whole list of new accessories that will improve your IQOS experience.


Here are the 8 essential accessories you need to enjoy your IQOS to the fullest:


1. Color Cap: Color Caps are available in 12 different colors to give your IQOS originality. Customize your experience with a wide variety of shades, from metallic to bright. This way you will have the best expression of your own style.


 2. Door Cover: Available for your IQOS 3 in 12 different colors to customize any occasion, a style for every moment.


3.Leather Pouch: Protects your IQOS from bumps and scratches with this practical genuine Italian leather case, which allows you to carry your device with a touch of elegance.


4. Duo Folio: Easily carry your IQOS with you and an additional Holder. This way you can charge a Holder while you use the other. This way you will not lose any time.


5. Charging Dock: An elegant design that allows you to charge your device and at the same time, fill your spaces with style.



6. Car Charger: This charger, designed for vehicles, is the perfect companion for when you are on the move. Charge your device's battery while you arrive at your destination.


7. Ceramic o Car Stick Tray: With ceramic and metal elements, or in aluminum, they become the perfect accessory - and a comfortable way – for the dispose of used HEETS at home or at work. A stylish addition to your spaces and a cleaner experience.



8. Car Mount: The best way to charge your IQOS 3 while you're inside a vehicle; place this accessory easily in the vents of any car. With this design you can move at the speed of life without interruptions.



Choose the accessories that best suit your style by entering here


* Content developed by Coltabaco SAS


January 15 2019

How does your IQOS warranty work?

In IQOS we believe that quality is giving value to exceed your expectations. For this reason, we want you to always have the best experience with permanent support after acquiring your IQOS. Your device includes:

• The IQOS Pocket Charger has a one year warranty or 7300 charges, whichever comes first, from the delivery date.

• The IQOS Holder has a one year warranty or 7300 uses, whichever comes first, from the date of delivery.

• The IQOS Power Adapter is guaranteed for one year from the date of delivery.

• The USB Cable also has a one-year warranty from the date of delivery.


To claim your warranty, you may take your device to our authorized stores or call the Customer Service Center.


This service applies when:


• Your device has been purchased in Colombia at IQOS Boutique, Pop-up stores, Shop in shops, ecommerce or through a commercial agent.

• When you approach one of our IQOS Stores and our authorized staff confirms the malfunction or damage to the component or one of its parts.

• The malfunction or damage of the component is confirmed by the Customer Service Center. In that case, we will initiate the replacement order process in which we will pick up your damaged product and replace it with a new IQOS. The previous validation of the Customer Service Center can be done through video call of the agent and the user, or through a phone call, when the proper diagnosis is made to confirm the malfunction or damage to the device. The estimated visit time after validation is 48 hours to 10 days. You must return the damaged component.

• When the Colombian Tobacco Company S.A.S. determines if in any of the cases in which the coverage of the guarantee does not apply, you can make a replacement or change of any of the components of your IQOS device.


The coverage of our guarantee does not apply on the following circumstances:


• Cosmetic damages arising from use, such as scratches, dents or broken plastic.

• Damage to any of the components of the IQOS device caused by misuse, power overload, improper handling, contact with liquid, fire or elimination of the serial number.

• Malfunction due to use with non-compatible products, as specified in the user guide.

• Damage or malfunction caused by attempts to open, modify or repair any component of the IQOS device, both by the user and by a service technician not accredited by the importer.

• The IQOS Pocket Charger has exceeded 7300 charges.

• The IQOS Holder has exceeded 7300 uses.

• Loss or theft of the IQOS device.


If you are an IQOS user, it is important that you follow the User's Guide for the device care, so that you may obtain a better experience and performance of your IQOS. Care as cleaning, proper use and battery recharging as indicated in the guide, will allow your IQOS to remain in the best conditions.


*Content developed by Coltabaco SAS. 


December 18 2018

IQOS or electronic cigarettes, which one to choose?

Many adult smokers are recurrently looking for alternatives to replace traditional smoking. During the last years, we have seen a large number of possibilities that have replaced cigarettes with steam, such as IQOS that allows heating the tobacco instead of burning it, or the electronic cigarettes that heat a liquid nicotine solution.


Answering this question and taking decision may be not easy. It depends on many factors. The best choice depend on the preferences of each user, the unique characteristics of each device, and the way in which the cigarette is commonly consumed.


In order to know a little more about each option and identify the best experience that would fit the preferences of each user, below we share some characteristics to compare:


What do they have in common?

IQOS and electronic cigarettes have three main characteristics in common:

1. Instead of burning tobacco, both heat a liquid solution of nicotine or a tobacco unit.

2. Both devices produce steam, instead of smoke. None of them produce ash.

3. Both work by an electronic device, using electric power.



What makes them different?



• It is a heated tobacco product that allows you to taste real tobacco without burning it and represents an alternative to replace cigarettes. However, there are additional features that make it special:

• IQOS generates on average 90% less levels of harmful chemicals compared to cigarette smoke[1].

• Inhalation feels similar to a traditional cigarette, but the absence of smoke completely changes the experience. This is because it is inhaled trough a filter very similar to a cigarette, unlike an electronic cigarette where the inhalation is given through a nozzle.

• By containing sheets of tobacco selected in HEETS, the flavor is preserved and resembles the sensation of a cigarette.

• The tobacco aroma is light and toasted; however, it is much less noticeable than a cigarette smoke, and is not impregnated in clothing or hair. This is because the aerosol that IQOS produces does not have a negative impact on air quality and is less dense compared to cigarette smoke.

• It is very similar to traditional smoking, but it is used as a technological alternative.

• IQOS heats tobacco to approximately 300 degrees Celsius, adequate temperature so as not to burn tobacco, preventing combustion and the production of smoke and ash.

• Provides an experience without fire, without smoke, without ash and with less smell in clothes, hands or hair.

• The maintenance of the device requires a simple cleaning after 20 uses to eliminate the excess of tobacco sheet accumulated in the device.



Electronic cigarettes

Electronic cigarettes are characterized by a liquid solution with nicotine, instead of tobacco, and in some cases, they may include flavorings.

• According to Public Health England, electronic cigarettes are "at least 95% less harmful than cigarettes".

• Inhalation differs from traditional cigarettes, and generates steam, instead of smoke.

• The flavor and aroma varies according to the liquid selected by the user, who must charge his device periodically to continue producing steam.

• In some cases, it is necessary to make a change of the resistances for its maintenance, according to the intensity of its use. This procedure involves in most cases disarming part of the device and cleaning some of its parts.

IQOS has stood out for being an innovative technological development that is revolutionizing the experience in the consumption of nicotine and tobacco. For its part, electronic cigarettes have shown significant growth in recent years. When choosing the best alternative, for those who prefer tobacco without combustion, the answer will be very simple.


*Content developed by Coltabaco SAS.

December 18 2018

Learn the differences between IQOS 3 and IQOS 3 MULTI 

After the launch of IQOS 3 and IQOS 3 MULTI, users must get ready to choose the best alternative to replace their current devices. Bellow, we offer you some facts so you can make the best decision:


• The IQOS 3 Pocket Charger allows the Holder to be charged 15% (40 seconds) faster than the 2.4 Plus version, and has a slimmer design than previous versions, making it lighter and easier to carry. Likewise, IQOS 3 MULTI becomes the first IQOS that does not require Pocket Charger and has capacity for 10 continuous uses (75 minutes) without having to charge it between HEETS.


• IQOS 3 has the most compact Holder and has some design features that make it look much more sophisticated. Meanwhile, the IQOS 3 MULTI with no longer Pocket Charger is presented as a light and portable alternative, designed for people with a hectic lifestyle.


• Weight is one of the most important differences between the two devices. While IQOS 3, has a Holder that weighs 22 grams and a Pocket Charger that weighs 103 grams (125 grams in total), IQOS 3 MULTI weighs only 50 grams.


Some characteristics in common:


• Both devices have more than 570 customization options with multiple color options.


• IQOS 3 and IQOS 3 MULTI have a battery that doubles its useful life with up to 14,600 uses compared to the previous version IQOS 2.4 Plus.


• The new devices have Bluetooth technology, which allows them to be connected with the IQOS Connect app (Available for Android) that provides information on its use, percentage of remaining charge, and notifies users about the latest news about the brand, among others functions.


Difficult decision, right? If you have not yet decided and want to know more about the new devices in order  to identify their attributes in detail and make the best decision, we invite you to enter here, so that we can help you in the process.


* Content developed by Coltabaco SAS

December 3 2018

The Cube, where the magic of IQOS comes to life 

Undoubtedly, IQOS has revolutionized the way of consuming tobacco in the world, offering an experience without combustion, without smoke, without ash and with fewer odors. But what is behind this innovation and who has driven this technological development?


In Neuchaâtel, Switzerland, a team with more than 400 people, formed by mathematicians, chemists, toxicologists, physicists, epidemiologists and doctors, is constantly working to create, design and produce innovative solutions that may be the answer to a worldwide concern: to reduce the damage generated by cigarette consumption.


The Cube is a technological center designed by PMI in Switzerland, which aimed to create a portfolio of smoke-free products capable of reducing the risks associated with nicotine consumption. One of the laboratories of this center is the 'Invitro Studies', in which you can see in 3D the possible impacts that the elements of the heated tobacco have on cell cultures and molecules. There are also toxicological laboratories where the toxicity of the products is generated and evaluated in comparison with the cigarette.


Likewise, one of the research topics in which these laboratories focused was to reduce significantly the temperature at which the tobacco is subjected, since it appeared that when the temperature is much lower than combustion, that is when it heats the tobacco instead of burning it, an average 90% less harmful chemical levels are generated compared to the cigarette smoke.


The result was the development of a product that would allow heating the tobacco through an electronic device, IQOS, which reaches a temperature below 350ºC, ideal to avoid combustion, compared to a common cigarette that burns at a temperature of 800ºC, releasing steam instead of smoke.


The innovation in "The Cube" is permanent. In recent days, its last great creations were introduced: IQOS 3 and IQOS 3 MULTI, two more compact, light and efficient versions that will improve the consumer experience, starting from November 15, 2018. While the world keeps on enjoying IQOS, "The Cube" won’t stop surprising us.


  • * Content developed by Coltabaco SAS

November 6 2018

IQOS 3 and IQOS Multi were launched in Japan

Lovers of IQOS technology got to know firsthand the last developments, in the IQOS 3 and IQOS Multi launch in Japan. The new version of this device, that changed the way of consuming tobacco, was presented last October 22nd. Today this technology counts more than 5 million people who left behind the traditional cigarette for heated tobacco.

The place chosen for the presentation of the new devices was the traditional and iconic gardens of Happo in Tokyo, a place where the idea “tobacco inheritance meets the technology of the future” was originated. In the Japanese landscapes and its original architecture- that are proof of the evolution of traditional rituals through technology- the guests were allowed to experience the device and explore its features. 


The evening had three great moments:

  1. Attendees were welcomed into a garden that represented classical oriental traditions re-imagined with the technology of the present and the future.
  1. The garden led the guests to cross an arch that magnified the exploration of the five senses. A series of luxurious sensory facilities were accompanied by the mixes of a DJ, a dance floor and a technological bar that changed the perception of the flavors.
  1. The most significant changes of IQOS were announced in the main hall. André Calantzopoulos CEO of Philip Morris was in charge of revealing the new IQOS 3 and IQOS 3 Multi. The opening of four secret rooms inspired by the four colors of the device, each with sensory activities to create a memorable moment, was the first experience that the guests had with the device and was establish as the most important moment of the night.



>About the new IQOS 3 & IQOS Multi



There are a lot of advances in the new IQOS 3 & IQOS Multi devices, but we can highlight the following:

  • IQOS 3 and IQOS 3 Multi are the newest addition to PMI's portfolio of smoke-free products. However, it stands out the accelerated process in the delivery of updates and new products that in a short time have taken giant steps for adult smokers who have found in IQOS a better alternative to continue consuming tobacco.
  • The new IQOS 3 has improved the design and functionality for those who want a more intuitive product, such as a compact device, thinner Holder (thinner support) and easy insertion with a new magnetic side opening system.
  • The IQOS 3 Multi presents a compact design that allows 10 consecutive uses without interruptions.
  • The new IQOS 3 and IQOS 3 Multi devices have more than 500 color combinations to customize the device for any style of adult consumers.
  • The new IQOS 3 and IQOS 3 Multi have vibration alerts and lighting signals that can be customized to meet the needs of adult consumers through the IQOS Connect app.
  • Both IQOS 3 and IQOS 3 Multi have been driven by customer feedback to create a more intuitive and sophisticated product that will help more adults who would otherwise continue to smoke to switch to IQOS.
  • The new IQOS 3 will easily slip into any pocket of an adult smoker.


Colombia will be one of the seven countries selected in the world to launch devices before their commercialization worldwide. Expect its presale on November 8th and its sale nationwide through IQOS.COM, from November 15th it can be found in IQOS Boutique 93 in Bogota and in the main cities since November 22th.


November 6 2018

Where to buy IQOS, HEETS and more accessories in Colombia?

If you are already an IQOS user or you are thinking about purchasing your device, in our retail outlets you will receive all the necessary information in order to decide whether you want to change the way of consuming tobacco. We count with suitable facilities for you to experience our product in the shop.


IQOS retail outlets are distributed in the main cities of the country, and you may find them in  Bogotá, Medellín, Cali, Barranquilla, Santa Marta, Cartagena, Bucaramanga, and Ibagué. Find a shop near you entering here. Moreover, if you are already a costumer, you may purchase HEETS on our online store, on Rappi, on Mercado Libre, or on our IQOS Stores.


If you have any questions or you would like to experience IQOS before purchasing it, request personalized attention here. Our experts will always be available to solve your doubts and to offer you an experience suitable for your needs.


Switching traditional tobacco for IQOS is a great experience. Start today and enjoy it!


*Content developed by Coltabaco SAS.


All store prices includes IVA (VAT), “Impuesto al Consumo” and are specified in Colombian Pesos, COP $. IQOS is an electronic device that when heating tobacco, deliver nicotine, which is addictive and is not risk free. This product is not for minors.