Your very own personal coach

A helping hand in getting to know IQOS.

InternationalAssistance A gold IQOS DUO device on an orange copybook

*Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.

Something we haven’t covered?

There are several ways you can reach us.

Use our live chat

Chat to our personal coaches in real time. They’re available every day from 10AM to 8PM. Just give them a message and they’ll say hello within seconds.

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We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.

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Send us a tweet

Our Twitter account is available every day from 10:00 A.M. to 8:00 P.M. Tweet us your questions and we’ll get back to you in a flash/minutes.


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Send us an email

Write to us. Our inbox is never too full.

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Give us a ring

Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.

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