English

Your very own personal coach

A helping hand in getting to know IQOS.

InternationalAssistance A gold IQOS DUO device on an orange copybook

*Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.

Something we haven’t covered?

There are several ways you can reach us.

 
icons-64-iqos-coach-light-theme
Use our live chat

Chat to our personal coaches in real time. They’re available every day from 10AM to 8PM. Just give them a message and they’ll say hello within seconds.
 

Let's chat
icons-64-facebook-light-theme
Facebook us

We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.
 

Our Facebook Page
icons-64-twitter-light-theme
Send us a tweet

Our Twitter account is available every day from 10:00 A.M. to 8:00 P.M. Tweet us your questions and we’ll get back to you in a flash/minutes.

 

Tweet us
icons-48-mail-light-theme
Send us an email

Write to us. Our inbox is never too full.
 

Email us
icons-64-contact-light-theme
Give us a ring

Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.
 

Get in touch