Your very own personal coach
A helping hand in getting to know IQOS.
Discover the difference our team of personal coaches can make as you switch from cigarettes to IQOS. From sharing tips to help you get started with your new device and your HEETS, to being on hand to answer your questions, your personal coach is here to guide you and help you take the next step on your switching journey.
Find the answer in our FAQs
Something we haven’t covered?
There are several ways you can reach us.
Chat to our personal coaches in real time. They’re available every day from 10AM to 8PM. Just give them a message and they’ll say hello within seconds.
We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.
Our Twitter account is available every day from xx to xx. Tweet us your questions and we’ll get back to you in a flash/minutes.
Write to us. Our inbox is never too full.
Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.