Services and Support FAQs
Who can enrol in this program?
To join, you must be a legal-age smoker or legal- age IQOS user. That’s it!
How can I enrol in the personalised assistance program?
I am new to IQOS. Do you offer any personalised assistance? Is it free of charge?
We know that some adult smokers find it challenging to convert to IQOS. That is why we encourage adult IQOS users to join our complimentary and effective QOACH program.
Your personal QOACH will be by your side to answer your questions via phone, email, instant messaging or video calls ― whichever you prefer.
How does this program help? From deciding which type of HEETS tobacco sticks suits your taste preferences best, to explaining how to clean your device, to providing tips about IQOS whenever you need it, our highly trained QOACHES will accompany and motivate you every step of the conversion journey.
I am not sure if IQOS is for me. Can I try IQOS before I buy it?
For lending you can request a visit me in [email protected], a Commercial Agent will contact you back as soon as possible.
All store prices includes IVA (VAT), “Impuesto al Consumo” and are specified in Colombian Pesos, COP $. IQOS is an electronic device that when heating tobacco, deliver nicotine, which is addictive and is not risk free. This product is not for minors.